Canadian Blood Services
Canadian Blood Services

Annual Report 2018–2019

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Quality

David Del Greco:  production manager

Portrait of Katy Bennett

Our organization is completely focused on ensuring quality and minimizing risk.”

Katy Bennett and her colleagues examine adverse events associated with the transfusion of blood and blood components. It’s one more way we’re working every day to maintain a safe, consistent and reliable blood system.

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Top marks
from Canada’s
hospitals

In January 2019, we conducted an online survey to assess how Canadian Blood Services is viewed by our main customers for blood and blood products. We reached out to more than 350 hospitals and health-care centres of various sizes across Canada (except Quebec). Of the 208 institutions that responded, 98 per cent said they trust our organization to act in the best interest of the public. We maintained similarly high marks in other key performance areas, including responsible management of public funds (96 per cent), helping health systems achieve more together (95 per cent) and playing an essential role in improving patient outcomes (99 per cent).