Canadian Blood Services
Canadian Blood Services

Annual Report 2018–2019

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Engagement
Bringing our purpose to life

Canadian Blood Services has a clear set of strategic goals, and our success in achieving them depends on the people who work hard each day to put our purpose into action. This is why a key pillar of our strategic plan is to create an engaging and empowering employee experience. We know that fostering a collaborative, inclusive, values-based culture in which people feel encourage to realize their full potential not only makes our organization stronger but also benefits the millions of patients and multiple health systems who count on our vital support.

Aiden Beattie
Analyst, IT strategy and execution,
Canadian Blood Services

Portrait of Aiden Beattie
Portrait of Tony Abed

It’s way more than a paycheque — there’s a greater purpose to everything we do.”

For Tony Abed, a senior program manager at Canadian Blood Services in Ottawa, helping to maintain and enhance a national registry that links patients on wait-lists with actual organ donors is an opportunity to make a genuine difference in people’s lives.

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Portrait of Aiden Beattie

Everything we do is about getting the balance right — and the new conversations we’re fostering around diversity in the workplace are very much a part of that.”

As a founding member of the LGBTQ+ employee resource group, Aiden Beattie is helping to put our robust diversity and inclusion strategy into action — within Canadian Blood Services and across our stakeholder community.

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Portrait of Joanne Ross
Portrait of Janrene Savellano
Portrait of Everad Tilokee

Left:  Joanne Ross
Development assistant, Centre for Innovation

Centre:  Janrene Savellano
Cord blood collections specialist

Right:  Everad Tilokee
Manager, research and training programs

Engaged
and proud

We regularly ask Canadian Blood Services team members for their perspective on the work we do together. In 2018–2019, eight out of 10 took part in our annual survey — a record response and a high number for any organization. Two key results stand out:

  • Overall engagement is 77 per cent, up two points from 2016–2017 and our highest score ever. This key indicator of employees’ emotional and intellectual connection is directly linked to superior performance and innovation.
  • An even higher number of respondents — a record 90 per cent — say they’re proud of what Canadian Blood Services does and their contribution to the organization.

This positive feedback was echoed in our survey on the core values we identified during our brand renewal process:  Integrity, Collaboration Adaptability, Respect and Excellence (I CARE). More than 90 per cent of team members say they consistently apply these values at work, noting the alignment with their own personal values.