our quality

In March 2019, we launched a quality mindset survey at Canadian Blood Services to gauge team members’ awareness of the key drivers of a quality-focused culture. We asked for feedback on people’s sense of ownership in the quality management process, as well their perspectives on the involvement of peers and the impact of leaders’ guidance and messaging. Overall, the responses placed us in the top 20 per cent of companies that have conducted the survey, and in the same position compared to our peers in the pharmaceutical sector. Learning that we rank in the top fifth among organizations striving to instill a quality mindset is gratifying. It also puts a concrete metric against our efforts to do even better, as our continuous improvement journey continues.